Virtual training and facilitation skills certificate (5 cr.)

10.10.2022 - 19.12.2022
5 op
Ilmoittaudu viimeistään


Do you train or facilitate virtually? Are you already creating blended learning, but the virtual environments or virtual facilitation is still somewhat unclear? Would you like to master the online learning and training skills?

Then this program is meant for you! Virtual training and facilitation is the topic of today and one of the most crucial future skills. When instructor-led training changes into virtual instructor-led training, we need new skills and we need to know how to use the virtual learning environments. We need to know how to interact and engage virtually as part of the new ways to train and teach.

This program aims to develop the participant to become a master virtual trainer. We will thoroughly cover the most important areas of virtual training and online facilitation. We are concentrating on how to train in an engaging way in virtual environments, how to create interaction throughout the training session, how to develop and create materials for a virtual training session, webinar or a meeting, recognise the theories behind and how to understand the digital body language.



Date and time: 10th of October, 17:00-19:00

Session will include

  • What the training program is all about?
  • What is virtual training?
  • Basics of virtual facilitation – what skills are needed?

This module will begin the whole training program. The aim of the module is to deepen the participants’ knowledge about different types of synchronous (live online) sessions. For example, a webinar and virtual classroom training are two different session types, so we need to design to according to the session type. We need to know our target group, and the aim of our session, whether it is knowledge sharing or if it is about the application of certain knowledge or skills.

We will look at the basics of facilitation, as virtual facilitation still requires the same good principles as face-to-face facilitation, but it differs in other aspects. We will also talk about the three key components, that create the foundation of successful virtual training and help to create a dialogue between the participants and the trainer.




Date and time: 17th of October, 17:00-19:00

Session will include

  • Different types of live online sessions
  • Group sizes and session lengths
  • Common conversion mistakes

In this module we will go even deeper into different types of live online sessions, including hybrid sessions. We will talk about how the group size will determine the aim of the session as well as setting your goals and objectives for your session. We will also look at the common conversion mistakes when trying to convert instructor-led training into virtual instructor-led training, and how to avoid them.



Date and time: 24th of October, 17:00-19:00

Session will include

  • Different virtual platforms
  • How technology can enable or disable learning experiences
  • Different roles in a virtual training session

There are many different platforms out there, which all have similar features, but platforms are not equal as such, because they are created for different purposes. The platform can either enable or disable learning Whatever platform we as virtual trainers use, the first and foremost thing is, that we need to know how to use the platform. We need to know what each button does, what happens if we click here or there, and what tools we have available in this specific platform.

We will go through all the basic tools of the platforms (chat, polls, whiteboards, emoticons/reactions etc.). When we are aware of the myriad of the tools we have within our platform, then we can build different activities, but we also know how to resolve a challenge when that occurs. And it is important to realise, that challenges will occur. The solution to resolve challenges is to know your platform, inside out.

The module will also cover the different roles that we have in a virtual training session, because we have more roles than just that of the facilitator.



Date and time: 31st of October, 17:00-19:00

Session will include

  • What is digital body language?
  • How to ensure your participants are visible, instead of invisible?

Digital body language comes from marketing and the term was first used by Steve Woods. Basically, it means, that whatever we do online (click a headline, navigate through a web page etc.) it will leave a digital “footprint” which can be interpretated as our digital body language. Similarly in a virtual training session, we can interpret the participant’s body language based on their engagement and interaction within the virtual environment.

Digital body language is also readable body language. You understand it better, when you for example understand how using your web camera actively affects your participants, and how interaction through activities help you to read your participants.

The most important task a facilitator has, is to make the participant visible. This will not happen, it the facilitator doesn’t know how to see his/her participants, so we need to practice this, as well as learn how interaction and engagement are the keys to make participants visible.


Date and time: 7th of November, 17:00-19:00

Session will include

  • Which theories are behind virtual training?
  • How theories affect virtual facilitation and/or building virtual training materials (including social learning, dual-coding theory, cognitive load, Bloom’s taxonomy etc.)
  • Online/digital pedagogy

Even if the participants don’t have prior understanding or knowledge about learning theories or learning design, we need to understand how they affect the whole context of virtual training. 

For example, theories affect the development of materials and how to create objectives, so after this module the participants will have created a better understanding of theories and online pedagogy. Virtual training sessions should always be based on pedagogical principles and the understanding how we as virtual trainers can have a huge effect on the participant’s learning and retaining of the learned knowledge or skills.

To be able to have interaction and engagement, we need to realise how our knowledge of human behaviour and how humans learn affect different situations and choosing the different tools we are going to use. The more we understand our own ways of working and our own behaviour, the more impactful and meaningful learning experiences we can create. Virtual training can bring about a lot of new advantages and technology is an enabler of many things, but we need to understand how utilise the technology as an enabler, not as an intrinsic value as such.



Date and time: 14th of November, 17:00-19:00

Session will include

  • What is learning design?
  • How to design impactful learning materials?
  • How to create objectives?

Now we shift our focus into building learning materials. When we understand the role learning theories play in the background, then we can start creating and developing our courses and materials to be interactive from the start. We start to put the theories into practice.

First, we will look at learning design and what great learning design is all about. We need to understand the relevance of learning design when creating high-class virtual learning experiences. Second, a crucial part of all good learning design is creating great objectives. Great objectives should be focused on tangible things, that are linked to the behavioural changes and new knowledge, but also to business-critical objectives. Objectives are also linked to measuring the impact of the training, because we should measure the impact based on the objectives, not for example on the number of people who have attended the training. If the objectives or the key performance indicators are weak, it will unfortunately have a huge impact on the learning results for the participant.


Date and time: 21st of November, 17:00-19:00

Session will include

  • Virtual facilitation
  • How to build virtual activities?

Building and running activities should always be based on the set objectives. In this module the participants will learn that activities should not be built for the sake of activities, but because they support the overall objectives. However, activities need facilitation, and we need to understand the facilitator’s role thoroughly. A GREAT live online training session requires a facilitative approach. For example, we will look at an interactive opening and closing of the session, and how these will affect the engagement of the session.


Date and time: 28th of November, 17:00-19:00

Session will include

  • How to take different ways of learning into consideration?
  • Different learning types (by David Kolb, Peter Honey & Alan Mumford, and Bernice McCarthy)
  • Participants’ own training sessions

Each of us have an individual way of learning. We will not talk about learning styles, but about different learning types and how to support them in a better and more appropriate way. In this module we will focus on these different learning needs and how they will affect the development of training programs and building activities. We will go through how different learning types have developed throughout the past decades, and even though we won’t focus on learning styles, we need to understand the impact they have had on learning design and understanding of the ways we learn.

Participants will also get more detailed information about their own training sessions, which will happen after this module.



Date and time: Live online practice sessions will happen in smaller groups during weeks 49-50, depending on the class size. The groups are assigned individually. Each participant will only participate into their own group’s practice session.

The idea for the practice sessions is that the participants will practice running a live online training themselves. They will get feedback from the trainer as well as from their peers. The length of the practice training is 10-15 minutes, and it should be based on the components learned during this training program. This session is all about virtual facilitation and how to create the materials for a short training session. Each participant should also reflect their own session into the participant guide, meaning what went well, and where they still need time to develop.



Date and time: 19th of December, 17:00-19:00

This module will end the whole training program. We will reflect on the journey behind us, and what the participants have learned during the training.


Program structure

  • Participants will participate into 10 training modules, which cover the most important areas of virtual training and facilitation
  • The program will be extremely interactive, engaging, and it is built on social interaction. This will NOT be a lecture-based program! The participants will have an active role, and they will take part in discussions, activities, and they can share their own experiences. The program consists of a multitude of virtual activities and small-group discussions.
  • Each participant will create a short training session (10-15 mins) during the program, and they will run their own session at the end of the training program in small groups. Each participant will get feedback from their peers and from the trainer.
  • In between the modules, the participants will do assignments, that will help them to reflect and evaluate their own learning, as well as develop their skills further
  • In addition to the live online sessions, the participants will get a participant guide that they are to fill during the training program. The guide will also include examples and checklists. The trainer will share the guide in the beginning of the program. 


To get the credit points and to certification, it is required that

  • The participant has taken part into each module. If the participant cannot participate to a session, they should watch the session recording, and do the assignment, if the module has one.
  • The participant has done their own training session. Participants can choose their own topics, so topics can be anything from work-related training to something that is of interest to the participant.
  • The participant has completed the participant guide and returned it to the trainer. Even though the participant guide is meant to be a helpful tool for the participants, it will also be one way to show the participant has done the required assignments.
  • After successful completion, the participant will get a diploma and a digital badge for completing the training.





Aika ja paikka

On Mondays 10.10.-19.12.2022, 17-19 distance learning


This program is meant for all of those, who want to learn how to create engaging and impactful virtual learning experiences. The training itself is platform independent, so all skills are applicable to any training platform and to any virtual training session. The participant doesn’t have to have prior knowledge of virtual training, however he/she will get more from the training, if they have some experience of virtual training or virtual environments.

Especially teachers and trainers in adult education, who woul like to master their skills and become specialists in virtual training.


The training program consists of 10 modules, and each session length is 2 hours. We will utilise EduGO as the back channel for the program, where the participants are able to discuss with each other throughout the program. Each participant will also be able to book an individual 1 hour coaching session with the trainer to further discuss their individual needs or development aspects.

After the training program is completed, the participant

  • can recognise how technology affects virtual training
  • can create engaging and interactive learning materials
  • can facilitate learning experiences within a virtual environment that aim for application of skills or knowledge
  • can utilise and build on his/her own competence and capabilities to become a master virtual trainer
  • can create an engaging, interactive, and impactful virtual learning experience



Heidi Wahl (MA in Education) is an entrepreneur and a virtual training and facilitation skills specialist. She has previously worked as a trainer, online learning specialist and online instructional designer. She has been involved in creating, developing, and implementing the virtual classroom concept for a large global retail company within the Northern European region.

Heidi has a Master’s degree in General and Adult Education, and she is also a Certified Designer of Online Learning (The Learning and Performance Institute UK). For Heidi it is crucial to train new knowledge and skills for immediate application. In her own training programs, she wants to demonstrate and give tangible examples of great virtual learning experiences, that won’t cause online fatigue and that aren’t yet another lecture-based experience.

  • Toteutus: 

    Snellman Summer University course

    The program is done fully online. We will utilise Adobe Connect as the training platform, and EduGO as the back channel. The participant will need laptop, headset with a microphone or an external microphone and quiet space for participation.

    Maximum group size is 50 participants.

  • Lisätietoja: 

    Outi Savolainen, Education Specialist
    044 746 2846

    044 746 2840

    You can order this course to your own organisation.

  • Hinta: 

    290 €

    The price does not include or add VAT. There are two payment options to choose from Paytrail´s many payment methods or SnellmanEDU´s billing. You can pay the billing for two installment.

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